A CAREER OPPORTUNITY

UNICEF is the world’s farthest-reaching humanitarian organization for children. Across 190 countries and territories, and in the world’s toughest places, we work day in and day out to help children survive. To defend their rights. To keep them protected, healthy and educated. To give them a fair chance to fulfil their potential. Our work for every child relies entirely on voluntary support, including donations from generous Canadians.

System Administrator 

(Permanent; Full-time; based in Toronto)

Reporting to the Sr. Systems Administrator, the Systems Administrator is responsible to serve as the first line of contact for IT user support and services across the organization.  Additionally, the incumbent will support backend server and networking systems including but not limited to phones, phone servers and related equipment.

The responsibilities of the position will include:

User Support & Services (40%)

  • Provide telephone/hands-on desktop support and services including user and workstation setup, application support and installation, preventative maintenance, troubleshooting and minor repairs to peripheral equipment while maintaining Helpdesk tickets in the Helpdesk system;
  • Liaise with People & Organizational Development/management to set up new users and provide orientation;
  • Research, create and distribute communications to ensure timely guidelines and procedures are available;
  • Provide daily monitoring and removal of antivirus threats;
  • Monitor the firewall security of the organization;
  • Log and track user requests to monitor status and satisfaction level;
  • Order and manage IT consumables, and hardware;
  • Responsible for laptop management and setup;
  • Provide application support;
  • Provide support for server and network environment;
  • Provide primary support for staff cell phones and cell phone plans liaising with cell phone provider and managing roaming plans;
  • Lead discussions with stakeholders to define business and systems requirements for technology replacements and/or new implementations;
  • Support the Senior Systems Administrator with technical research and recommendations on emerging products, services, protocols and standards;
  • Act as backup for the Senior Systems Administrator, covering for their duties as required.

Server Support (30%)

  • Provide backup support for backend server systems with particular emphasis on Microsoft Server clusters;
  • Support the 8x8 phone system and liaise with external vendors for comprehensive support;
  • Maintain the active directory structure to reflect both new and retiring object entities such as users, workstations, distribution groups and other objects;
  • Provide backup support of the Enterprise backup system including periodic validation tests;
  • Assist and maintain the organization’s Business Continuity Plan, including regular reviews, testing, and updating documentation.

Telephony (20%)

  • Act as a primary focal point for the operational elements of 8x8 phone system including: 
    - New user setup
    - Phone provisioning
    - Problem reporting and escalation with vendor and support engineers

Project Management and Administration (10%)

  • Lead on implementation of technology replacements and/or upgrades projects as delegated by VP, Business Solutions & Technology or Senior Systems Administrator, including preparation of business cases;
  • Manage and track all computers, printers and periphery equipment in asset management program;
  • Maintain current documentation of standard operating procedures and technical diagrams;
  • Troubleshoot hardware related problems replacing/repairing as necessary.

Qualifications, Competencies & Skills 

  • Post-secondary education or equivalent IT training or 3 years equivalent experience;
  • Three (3) plus year’s work experience with thorough knowledge and experience with Windows 10/11, Windows Server 2012, 2016, 1019 and Office 2016/2019/365;
  • Experience with virtualization technologies – Hyper-V 2012 and failover clustering is an asset;
  • Knowledge and experience with Adobe Acrobat DC Pro, Black baud Raiser’s Edge NXT and Financial Edge NXT, Microsoft 365, and Microsoft SharePoint online would be an asset;
  • Familiarity with SAN/NAS architecture is an asset;
  • Extensive experience with computer/printer hardware components and peripheral equipment;
  • Technical familiarity with switches, firewalls and routers is an asset;
  • Knowledge of antivirus systems – especially Sophos Intercept X;
  • Strong communication and documentation skills;
  • Logical problem solving skills;
  • Strong customer service skills;
  • Some afterhours and weekend work may be required;
  • Limited travel within Canada may be required.

Salary Range: $51,500 to $60,000/annum.  

WHAT WE OFFER

UNICEF Canada strongly supports workplace wellness and offers the following benefits:

  • Extended Health and Dental Benefits with Health Care Spending Account
  • Life insurance and AD&D
  • Short Term Disability (STD) 
  • Long Terms Disability (LTD) 
  • Employer contributions (5%) to Group Pension plan
  • Employee and Family Assistance Program (EFAP)
  • 2 paid personal days
  • 10 paid sick days
  • Maternity and Parental leave top-up
  • 3 weeks of annual leave (vacation time increases with time served)
  • One additional day of vacation on the  anniversary  of each  year  of  service, up  to  a  maximum  of  30  days
  • Staff Appreciation Days
  • Currently offering Hybrid/Remote work option
  • Learning and Development Opportunities
  • Discounted rate for a GoodLife membership 

For consideration, please submit your resume and cover letter to careers@unicef.ca by June 23, 2023. Please attach your cover letter (including salary expectations) and resume as one document and reference “Systems Administrator” clearly in the subject heading. 

UNICEF Canada sincerely thanks all applicants for their expressed interest in this opportunity, however, only those selected for an interview will be contacted. 

Consistent with our Child Protection Policy, the successful candidate must receive clearance by a police background check, including the vulnerable sector screen. 

UNICEF Canada is an inclusive workplace and is committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the position.