UNICEF Canada is committed to maintaining the accuracy, confidentiality and security of your personal information. This Privacy Policy describes the personal information that UNICEF Canada collects from or about you, and how we use, and to whom we disclose that information.
SCOPE
UNICEF Canada has adopted a series of privacy policies to address the privacy concerns of certain groups of individuals. This Privacy Policy applies to how we collect, use and disclose personal information of donors, suppliers and other persons with whom we interact. We developed other documents that describe our policy with respect to employees and volunteers. If you are unsure which privacy policy applies to you, please contact our Privacy Officer.
It is our policy to comply with the privacy legislation within each jurisdiction in which we operate. Sometimes the privacy legislation and/or an individual's right to privacy are different from one jurisdiction to another. This policy covers only those activities that are subject to the provisions of Canada's federal and provincial privacy laws, as applicable.
This policy has a limited scope and application. Consequently, the rights and obligations contained in this policy may not be available to all individuals or in all jurisdictions. If you are unsure if or how this policy applies to you, please contact our Privacy Officer for more information.
TYPES OF INFORMATION WE COLLECT AND HOW IT IS COLLECTED AND USED
"Personal information" refers to any information about an identifiable individual, whether it concerns your e-mail address, telephone number, residential address or credit card information. Subject to applicable law, "personal information" does not include business contact information when used or disclosed for the purposes of business communications.
UNICEF Canada gathers personal information about you only when voluntarily submitted by you or otherwise only with your consent. By visiting and using the UNICEF Canada website you agree to the Privacy Policy and consent to the collection, use, and disclosure of personal information in accordance with this Privacy Policy.
The collection of personal information includes that which is necessary for legitimate purposes identified by UNICEF Canada and disclosed to you at the time of collection. As a general rule, UNICEF Canada collects personal information directly from you.
From time to time, we may use the services of third parties in our operations and may also receive personal information collected by those third parties in the course of the performance of their services for us or otherwise. Where this is the case, we will take reasonable steps to ensure that such third parties have represented to us that they have the right to disclose your personal information to us.
If you make a donation to UNICEF Canada, personal information will be collected from you to process that donation and provide you with a charitable receipt.
UNICEF Canada utilizes tools and resources to help it understand its donors and potential donors. This includes gathering information from publicly available resources to assess the capacity of donors and potential donors to support UNICEF Canada. In some cases this may be done by UNICEF Canada itself or by third-party contractors who have entered into non-disclosure and confidentiality agreements with UNICEF Canada. UNICEF Canada uses donor names, addresses and prior giving history to undertake analysis projects for fundraising development and to ensure effective and relevant communications are sent to donors or potential donors.
UNICEF Canada also collects and uses personal information to generate statistics and aggregate reports for internal use and research.
If you make an online request for information, personal information will be collected from you in order to reply to your request.
We may also use personal information collected from you to send you information about UNICEF Canada fundraising campaigns or major grant initiatives, or updates about public education and advocacy efforts. We may also send you our newsletter or other updates on our charitable programs, or invite you to participate in online surveys and contests. If you do not wish to receive such information you may unsubscribe from our email list at any time by clicking on the 'unsubscribe' link at the bottom of every email or by contacting Supporter Services at info@unicef.ca.
If you apply to volunteer with UNICEF Canada, we collect personal information required to determine your eligibility, to match your skills with UNICEF Canada's volunteer needs, to do scheduling and to ensure your safety when working as a volunteer.
For petitions and surveys you have signed or completed in support of UNICEF Canada's advocacy efforts, we treat your name, city of residence, province/territory of residence, and comments (if any) as public information—for example, we may provide compilations of petitions, with your comments, to political leaders, elected representatives and other public officials and decision-makers. We will not use or disclose your personal information for purposes other than those for which it was collected, except with your consent or as permitted or required by law.
We may also make your petition comments, along with your first name, city and province/territory available to the public online, once you have opted to allow that disclosure. However, no identifying information is collected or shared without your consent.
In certain cases, UNICEF Canada enables you to send individual emails, through the email tool on UNICEF Canada's website, to political leaders, elected representatives and other public officials and decision-makers. These messages are sent in your name, with your email address as the return address, and your full name and contact information is provided as part of the submission. These messages will only be sent out under your name with your knowledge and express approval, using our email tool. You are solely responsible for the specific message(s) you send using our email tool. UNICEF Canada takes no responsibility for the use of your email address by such campaign targets.
When you visit UNICEF Canada's website, we also collect personal information and aggregate such data to better understand how the website is used and to improve the performance of the website for our users. Please also refer to the section below about "Cookies".
DISCLOSURE OF PERSONAL INFORMATION
UNICEF Canada does not trade, rent or sell your personal information.
UNICEF Canada does not disclose your credit card information provided by you except to the appropriate banking institutions or payment processing provider to process a credit or debit authorization for payment, or to resolve a dispute.
Third-party service providers may be engaged by UNICEF Canada to perform a variety of functions, including mailing our brochures, processing your donation, fulfilling your order or providing certain information technology and data processing services so that we may operate our organization, including for our website. These third-party providers have access to personal information if needed to perform the functions for which they are retained. However, we direct that those companies may only use such personal information for the purpose of performing their roles and may not use it for any other purpose. In these cases, when information is shared, UNICEF Canada will demand reasonable assurance from the third-party service providers that they will protect your personal information in conformity with UNICEF Canada's privacy practices.
Your personal information may be used, processed, stored or disclosed outside the province where you reside and outside of Canada, including in the United States of America, the European Union, Australia, and other countries where we or our service providers maintain facilities. In these circumstances, the governments, courts, law enforcement, national security, or regulatory agencies of such other jurisdictions may be able to obtain access to your personal information through the laws of the foreign country.
With your permission, we may share parts of your information but never contact details such as email, street address or phone number with political leaders, decision-makers and the general public when you sign petitions or complete surveys.
UNICEF Canada may in certain circumstances be required to disclose personal information without your consent, if required by law, for example, to satisfy a government request, subpoena or court order.
PRIVACY RIGHTS
UNICEF Canada makes reasonable efforts to keep personal information accurate, complete and as up to date as is necessary for the purposes that it is being collected and used for. If, at any time, you would like to access your personal information held by UNICEF Canada or you need to update or correct your personal information you may let us know by phone, email or in writing, using the contact information below.
When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. We may charge you a fee to access your personal information; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact our Privacy Officer.
Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law allows or requires us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.
If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to applicable law.
You may change or withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice, by contacting our Privacy Officer using the contact information set out below. In some circumstances, a change in or withdrawal of consent may severely limit our ability to provide products or services to you. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer.
LIMITING COLLECTION, USE, DISCLOSURE AND RETENTION
UNICEF Canada shall not collect, use and/or disclose your personal information for purposes other than those for which it was collected, unless it has first obtained your consent (including through this privacy policy) or as permitted or required by law.
Depending on the sensitivity of the personal information, your consent may be implied, deemed (using an opt-out mechanism) or express. Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you enter into an agreement with us, we will assume your consent to the collection, use, and disclosure of your personal information for purposes related to the performance of that agreement and for any other purposes identified to you at the relevant time.
Typically, we will seek your consent at the time that we collect your personal information. In certain circumstances, your consent may be obtained after collection but prior to our use or disclosure of your personal information. If we plan to use or disclose your personal information for a purpose not previously identified (either in this Privacy Policy or separately), we will advise you of that purpose before such use or disclosure.
We may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required to do so by applicable law.
UNICEF Canada retains personal information as long as is necessary for the fulfillment of those purposes for which it was collected or as permitted or required by law.
We assume that, unless you advise us otherwise, that you have consented to the collection, use, and disclosure of your personal information as explained in this Privacy Policy.
PROTECTION OF PERSONAL INFORMATION
UNICEF Canada endeavours to protect your personal information from loss or theft, as well as unauthorized access, use or disclosure, regardless of the format in which such personal information is stored. UNICEF Canada implements reasonable technical measures (such as passwords and encryption), physical measures (such as locked filing cabinets) and organizational measures (such as limiting access to only those "who need to know") which are appropriate to the sensitivity level of the information in its efforts to protect the personal information under its control.
With respect to the handling of credit card information, UNICEF Canada adheres to Payment Card Industry Data Security Standards (PCI DSS) and uses the facilities of a PCI DSS compliant payment processor to securely store your payment card details.
UNICEF Canada uses Secure Sockets Layer (SSL) technology to help ensure the safety and security of online donations. SSL technology enables encryption of sensitive information, including passwords and credit card numbers, during your online transactions.
Unfortunately, no data transmission over the Internet or security system can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot warrant that information about you will remain secure in all circumstances.
COOKIES
"Cookies" are pieces of information that a web site transfers to an individual's device. Cookies function as your identification card. UNICEF Canada uses temporary cookies to customize your experience on our website. We also use cookies on our website to collect click-stream data to help determine which of our ads are shown to you on other websites.
We also work with third-party advertising companies that use their own tracking technologies (including cookies and pixel tags) on our websites in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet.
These companies may collect information about your activity on our sites and your interaction with our advertising and other communications and use this information to determine which ads you see on third-party websites and applications. These technologies and the information collected about you may also be used to track your activity across multiple devices. For more information about this practice and to understand your options, including how you can opt out of receiving third-party behavioural ads from certain third-party advertising companies, please visit the Digital Advertising Alliance of Canada website as at youradchoices.ca/choices or optout.networkadvertising.org.
You can set your browser to notify you when you receive a cookie. This gives you the chance to decide whether to accept it. To learn more about cookies and how to change your settings, please use the Help function in your browser. If cookies are not accepted, you will not be able to access a number of web pages found on the website.
CHILDREN'S INFORMATION
UNICEF Canada's website is not intended for or directed to children. UNICEF Canada does not knowingly collect any personal information relating to children without parental consent. Our communications to donors are directed to adults, in compliance with our legal obligations.
LINKS TO OTHER SITES
UNICEF Canada's website offers links to sites that are not operated by UNICEF Canada. Those links are provided solely for convenience and UNICEF Canada does not endorse in any manner whatsoever, or accept any responsibility for, the content of such websites, the use of such websites, or any products or services advertised on or sold through any such websites. UNICEF Canada is not responsible for the privacy practices of those other sites. It is important to familiarize yourself with such third parties' privacy policies before providing them with your personal information.
OPENNESS
UNICEF Canada may update its Privacy Policy from time to time. The most up-to date Privacy Policy is made available on the UNICEF Canada website and shall be deemed to be the Privacy Policy then in effect. UNICEF Canada will provide additional notice to you if we make any changes that materially affect your privacy rights. Additional information about our privacy practices can be obtained from UNICEF Canada's Privacy Officer as described below.
INTERPRETATION OF THIS PRIVACY POLICY
Any interpretation associated with this Privacy Policy will be made by our Privacy Officer. This Privacy Policy includes examples but is not intended to be restricted in its application to such examples; therefore where the word "including" is used, it shall mean "including without limitation."
This Privacy Policy does not impose upon UNICEF Canada any obligations, or create or confer upon any individual any rights, outside of, or in addition to, those imposed by Canada's federal and provincial privacy laws, as applicable. Should there be, in a specific case, any inconsistency between this Privacy Policy and Canada's federal and provincial privacy laws, as applicable, this Privacy Policy shall be interpreted, in respect of that case, to give effect to, and comply with, such privacy laws.
HOW TO CONTACT UNICEF CANADA
If you have any questions about UNICEF Canada's Privacy Policy or its privacy practices, or if you wish to exercise any of your privacy rights, please contact UNICEF Canada's Privacy Officer at:
90 Eglinton Ave. East, Suite 400, Toronto, ON M4P 2Y3 Canada
email: privacy@unicef.ca
Tel: 1 800 567-4483
Revised November 22, 2024